This policy explains what information Ark Moving Co LLC ("Ark Moving", "we") collects when you visit this website, request a quote or call us, how we use it, and the choices you have. Questions:arkmovingco@gmail.com or 213-574-8437.
Information we collect
- What you send us in the quote form: your name, phone number, email, moving from and to, move date, home size, type of move, how you heard about us, and any notes.
- Phone calls: when you call us, your phone number and call details. If you call from or after one of our Google ads, Google may show a Google forwarding number and record the call's time, length and area code so we know the ad worked; it does not record the conversation.
- How you found us: if you arrived from an ad or a tracked link, an ad click identifier and campaign details from the link. Our site keeps the ad click identifier in your browser for up to 90 days so a quote you send later is still connected to that visit.
- Website use: Google Analytics and Google Ads use cookies and similar technology to measure visits, pages viewed and actions taken.
How we use it
- To answer your request, prepare your estimate, schedule and carry out your move, and follow up.
- To understand which of our ads and pages bring customers, so we spend our advertising budget well.
- To keep records the law requires for moving companies, and to resolve claims or disputes.
Who we share it with
We do not sell your personal information. We share it only with services that help us run the business:
- Website and messaging providers (Cloudflare, which hosts this site and delivers our emails, and Telegram, where our team receives quote requests) to get your request to us.
- Our advertising management software, which records leads so we can follow up and measure results.
- Google (Analytics and Ads). To measure which ads lead to quote requests and booked moves, we may send Google the ad click identifier and your email or phone number in scrambled (hashed) form. Google uses this to match the request to an ad interaction; it does not receive your details in readable form from us.
- Authorities or others when the law requires it, or to protect our rights, our customers or the public.
How long we keep it
We keep quote requests and call records for up to 24 months, then delete them, unless we need them longer for a move we performed, legal record-keeping, or an open claim.
Your choices and California privacy rights
If you live in California, you have the right to know what personal information we hold about you, to ask us to correct or delete it, and to opt out of any sharing of it for advertising. To make a request, email arkmovingco@gmail.com or call 213-574-8437. We will verify the request and answer within 45 days, and we will not treat you differently for using these rights. You can also block or delete cookies in your browser settings, and opt out of Google Analytics with Google's browser add-on.
Security
We use reasonable safeguards, such as encrypted connections and limited access, to protect your information. No method of sending or storing data is completely secure.
Children
This website is not meant for children under 16, and we do not knowingly collect their information.
Changes
If we change this policy, we will post the new version here with a new effective date.
Ark Moving Co LLC · Irvine, California